Shipping and Returns
Shipping - All shipments will be sent UPS whenever possible. Oversize and/or overweight orders will normally be sent by truck. UPS will not deliver to P.O. Boxes. We must have a street address.If in stock, please expect 10 days for shipment delivery in Continential U.S. Canadian and other orders may take a little longer. Body part orders, call us for expected delivery dates. Please do not call for tracking numbers. If after 10 business days you do not receive your order please email Gabe@roadracemotorsports.com for the status of your order. Returns are subject to 20% restocking fee. No refunds on special orders. Return shipping is the responsibilty of the customer.
If you do not have a street address the U.S. Postal Service may be used. In addition to applicable shipping charges, a $20 surcharge will be added to cover our time waiting in line at the Post Office.
International Shipments - Orders must be prepaid in U.S funds. Call, write, or Fax in advance to obtain the total cost of the order and shipping. All duties/import fees/border fees are the sole responsibility of the customer. This includes Canadian customers. A street address is required.
Returns - All returns must be pre approved by Road Race Motorsports. The parts will be inspected by Road Race Motorsports and if in satisfactory condition, we will issue a credit within 72 hours. A 20% restocking charge will be charged on all returns due to customer error or any problems not caused by Road/Race-Carbontrix. Custom or Special Order items such as turbo kits are not subject to returns. They are built to order and painted to customer specifications. Electrical items are also not subject to return under any circumstances.
Body Part orders are special orders. They should be installed by professionals. Fitment is required.Customer is responsible for refusing item at the time of delivery if damaged. Inspect all body parts when shipment arrives. Please do not call for tracking numbers. Returns not allowed after 48 hours on body parts unless identified at delivery as damaged. If return is approved by representative of ROAD///RACE then it is subject to 20% restocking fee. No refunds on special orders. Return shipping is the responsibilty of the customer.
Note: Many special order items are NOT returnable, and there are NO RETURNS ON ELECTRICAL ITEMS
Refused Shipments - The customer is responsible for freight (both ways) on any shipment refused for any reason. No future orders will be processed until the customers account has been cleared. Future orders must be prepaid in full.
Cancellations - Any canceled orders will be charged to the customer at the cost incurred by Road Race Motorsports at the time of cancellation.
Returned Shipments - Any returned items that were not deliverable due to lack of payment, or not in 3 attempts, must have shipping paid both ways by the customer before any future orders will be processed for the customer. Cost of returns is the responsibility of the customer.
Sales Tax - California residents will be charged 8.25% sales tax in all purchases.
Backorders - Will be shipped as soon as possible. If you do not receive your order within 10 business days, call us. 10 days is the expected time of delivery not the absolute number of days for delivery. If you would like a refund instead of waiting, please let us know. If order is in transit already, 20% restocking fees will be applied and cost of return shipment is the customers responsibilty.
Warranty - Parts cannot be warranted beyond the warranty of the manufacturer, when not manufactured by Road/Race. Any products found to be defective in workmanship or materials will be repaired, exchanged, or replaced at the sole option of Road Race Motorsports, after inspection and approval. Road/Race is liable for only the cost of the part(s) supplied, not for any additional expenses incurred such as labor, lost time, or other parts damaged.
Damage Claims - The carrier is responsible for delivering merchandise in satisfactory condition. All deliveries should be inspected, any damage pointed out to the carrier, and call us immediately. Road Race Motorsports cannot replace merchandise damaged in shipping if you do not call us and keep all packing materials.
Prices - All prices are subject to change without notice. The "most" (but not necessarily 100%) current price list is available from the Road Race Motorsports web page.
